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When you pull up to the main entrance at the Berlin Grande Hotel, and look down on the farms and surrounding countryside cascading into Berlin, you are entering into a warm welcome that begins with the smiling, hospitable staff and is focused on going beyond guest expectations.
There is an ambiance to the Berlin Grande created not only by the appreciation for the simple things in life but also by the friendly atmosphere that is there from the moment a guest walks through the doors.
While guests may initially choose this particular hotel for the convenient location and its proximity to Berlin, they will likely come back again and again because of the friendly staff and excellent service. Perhaps it will be the atrium and gardens in the center of the hotel, the falling waters from the entryway fountain, the warm cookies at the front desk or the Bee Kind lotions that will win you over, but whatever it may be, there is always something there to make each guest experience unique.
"I'm a firm believer in first impressions," said Berlin Grande Hotel General Manager, Doug Burgess. "When you walk in the door we want there to be something special that happens for each guest."
Personalized service from the staff means they are trained to know that people are coming here for just that. The Berlin Grande is a four story, urban style hotel with 78 rooms and suites. All rooms and suites feature a microwave, refrigerator, coffee maker and a locally made mattress with plush bedding.
The mattresses at the Berlin Grande are a favorite feature and are hand made locally by an Amish craftsman located just up the road.
With Starbucks in every room and an expanded breakfast buffet which includes waffles, sausage and gravy, fresh cut fruit and cinnamon rolls, the Berlin Grande offers a variety of ways to help guests get off to the right start each morning.
"We want to go beyond what a guests expectation would be," Burgess said. "Our philosophy revolves around offering people a room that is equal to or above what they would be sleeping in at home."
The Berlin Grande Hotel has four large water softeners for the facility, allowing them to have softened water for all the rooms. There is also an indoor, heated, salt water purified swimming pool and whirlpool.
Views from the outdoor atrium look out onto the trees and hillsides of the surrounding fields and forest, displaying the surrounding foliage and skyline at its best. The location is also a draw for local tourists since the hotel is just steps away from Berlin, a main hub of the Amish community, allowing guests to take a scenic walk and reach Main Street in minutes.
All guests receive complimentary high speed internet access and the Berlin Grande Hotel is a non-smoking facility. Check in time is at 3 p.m., check out time is at noon and the Mini Grande Snack Shop is open 24/7 with free coffee, refreshments, apples and bananas stocked for guests in the lobby round the clock.
"People who stay here are not just staying for the Berlin Grande," added Burgess. "They are staying here for everything that is happening in our area."
The front desk staff is able to let guests know about local festivals and attractions and each guest will receive an envelope with coupons and freebies, such as passes for parking and different area attractions.
When the leaves change, as they are beginning to do, the Berlin Grande will have many visitors coming into the area. A special they will have running from now until the end of 2014 is that if you book Sunday you get Monday's stay at half off the price.
All rooms have a balcony and for the pet parents looking to book a room there are also three pet-friendly rooms available.
What sets the Berlin Grande apart most is the staff. They work together in a guest oriented fashion, knowing that a warm smile and pleasant demeanor go a long way in relating to the travelers who come through the front doors each day.
The Berlin Grande also has a conference room available for business meetings, seminars and small guest receptions, reunions or parties.
This year the Berlin Grande Hotel was one of the top ranked properties on Expedia, having been chosen as an Expedia Insiders' Select hotel for 2014. Expedia Insiders' Select is an annual award, recognizing the very best hotels available in the Expedia global marketplace, as judged by the experiences of Expedia customers.
Based on nearly 2 million guest reviews submitted annually, The Berlin Grande Hotel was one of only 650 winners worldwide. The hotel has been identified by Expedia customers as consistently delivering superior services, an exceptional guest experience and value. Earning a place on the Insiders' Select list is a testament to the hotel's ongoing commitment to excellence.
The Berlin Grande Hotel was also a winner of the Certificate of Excellence from TripAdvisor for 2014. This is awarded to accommodations that consistently achieve outstanding reviews on TripAdvisor.
There is much to be appreciated at the Berlin Grande and no detail too small when it comes to making a memorable stay even more special for each guest. From the fireplaces to the artwork and décor created by local craftsmen, there is something special waiting for everyone to discover. For more information visit www.berlingrandehotel.com. Find them on Facebook and Twitter or call them toll free at 1-877-652-4997.