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At Berlin Village Inn, it's their goal to make you feel like a member of the family. Staff members that have been working for the inn for over 20 years have developed relationships with returning guests that makes their stay more personal. The small size creates an atmosphere that is welcome to socializing with fellow travelers and forming new and lasting relationships.
Bob and Teresa Habeger purchased the Berlin Village Inn in 1998. "We knew that Berlin would be continuously growing and we thought it would be an interesting avenue to try," said Teresa.
The couple had just moved back to the area from Columbus, Ohio and Teresa's parents, Willis and Elsie Mast, had encouraged them to purchase the inn. So far the venture has not disappointed.
"It's been good for us," she said. While the area has been flourishing in hospitality with a variety of choices when it comes to a place to stay the night, Teresa said, it is surprising just how friendly the competition can be.
"I like it because of all the inns in the area - we work together to help each other be successful," said Teresa. "It's what I like most about the area."
The many hotels and inns in the area thrive by focusing on different kinds of cliental. At Berlin Village Inn, Teresa said the focus is plain and simple. Guests are given just the basic amenities they need to make their stay pleasurable, yet encourage them to get out and explore Amish country, "what they came here to do in the first place."
"Guests love that they can drive up to their door and they do not have to haul their stuff through a building to get to their room," said Paula Sanchez, hotel manager. Guests also feel more comfortable coming and going as they please.
The rooms are simple, most featuring two double beds, a small dining table and chairs, hair dryer, coffee pot, mini-refrigerator and flat screen TV. There are also options for a room with a queen size bed and one with a single, double bed.
While there are no suites available, there are two sets of rooms with adjoining doors that allow for large groups and families that want to stay together.
"We strive to have the cleanest rooms around. That keeps people coming back year-after-year," said Teresa.
"I can't say enough about our maids. They are the reason we have some of the cleanest rooms around," said Paula. One maid has been on staff with the Inn for 17 years while the other has been there for close to 9 years, she explained.
In fact, a few of the staff members have been a part of the team at Berlin Village Inn for 20-25 years, explained Teresa.
"They are just a wonderful bunch of people to work with," said Paula, who has been with the inn for almost 5 years herself. She explained, she started out working the breakfast station each morning, which she loved so much that she continues to do it as a manager.
"That's when you have that connection with people," Paula said. Everyone is gathered around tables, talking about their trip to Amish country and sharing where they are from. Unlike a lot of larger hotels, where a breakfast area may be large and spread out, Berlin Village Inn brings everyone together in a more intimate setting.
"The whole room is chatting and they often make friends," said Paula. Some even plan their next trips around when their new friends will be back again, she added.
And many guests do return, year-after-year, and are excited to see the staff at Berlin Village Inn. Teresa explained, that some customers like to bring gifts from home to share with the staff.
One group of ladies never fails to miss an opportunity to pull a prank on the staff during their yearly visit. "We just become good friends," said Paula.
The Mt. Hope Auction brings a lot of business to the area. A large group of men return yearly to attend the auctions and fill the parking lot with their livestock trailers, and one family visits twice a year taking up five rooms at a time.
A small deck overlooking the valley, is also a popular spot for guests to unwind on a warm summer evening. Like the breakfast area, the deck is smaller and guests like to gather and socialize with other guests. A basket of games is available in the breakfast area for guests to play with one another or take back to their rooms to play amongst themselves.
Along with basic amenities, guests can expect a free continental breakfast with fresh donuts delivered from Kauffman's Country Bakery every morning and hot tea, coffee and popcorn throughout the day. Teresa explained, they are always looking for new breakfast ideas that guests may enjoy.
Berlin Village Inn is constantly keeping their look fresh and making sure that guests have a memorable stay. New landscaping was incorporated to update the outside and rooms were updated with new mattresses, carpet and bathroom upgrades.
The small size makes the place easy to maintain and creates a more personalized experience for guests. "Those are the type of people who come here," said Paula. Those who are looking for that personalized experience and an opportunity to make new connections.
Berlin Village Inn is located at 5135 SR 39 in Berlin. Stay up to date on the latest specials and find out what's new at the inn by visiting www.berlinvillageinn.com and by following them on facebook. Find out how you can join the mailing list for instant updates on specials and promotions. For more information on how to book your stay call 330-893-2861 or 800-869-7571.