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Coming into its 35th year, Mullet Cabinet is still reaping the success of its showroom remodel that took place back in May 2009.
When the company started back in 1975 there were three employees, two of which went by the name Jake and Dean Mullet " father and son.
Jordan Mullet, sales manager and co-owner, grew up in the business, right alongside his dad and grandpa.
Mullet Cabinets sells counter tops and what the Mullet family refers to as "fine custom cabinetry."
The store receives help from their local suppliers with the flooring and the tile back splash that, since the remodel, is on display with every setup.
The purpose of these "lifestyle settings" is to help the customers visualize how their room could look.
The main difference of the showroom since the remodel is in the quality of design and uniqueness of style.
Jordan Mullet describes the previous showroom as "dated but nice."
"Now, each showroom piece has its own unique style with actual lifestyle settings," Mullet said.
Mullet identifies the store's biggest success threefold. Their attention to detail, their ability to design, build and install, and their high-end custom cabinetry all combine to create the family-owned business.
According to Mullet, the biggest reason for the remodel was the competition.
"We wanted to show people how we're different," Mullet said.
"Before the remodel we could say we make nice cabinets...but so do others. We really didn't show people what we could do."
In the past year and a half (roughly) customers have taken notice.
"Sales are up. Traffic is way up. I think we really have expanded people's imaginations and helped them improve their homes because of it," Mullet said.
"We've also help consumers build their confidence in making a big ticket purchase."
When it comes to the next step, the third generation Mullet sees two dominant goals for the business.
First, "to continue to change. There will be more additions to the design center at some point...hopefully something will be ready in the spring."
And second, "to continue to build upon the level of customer service that we provide. It's something that our clients have come to expect from us."
Customer satisfaction no doubt is key; however, as each business is different so is their approach to following through with this idea.
"In a complex project, such as building a kitchen counter top, there are always issues," Mullet said. "We follow the same policy that my grandpa and dad began with: we don't stop until the customer is satisfied."
Mullet credits the success and positivity of the store to those who make the entire process possible.
"We have a great team here that makes it happen," Mullet said. "Our designers, engineers, cabinet makers and installers take the product from start to finish."
Mullet Cabinets also provides shop tours so customers can see how some of the cabinets are built.
Mullet Cabinets is located at 7488 SR 241, Millersburg (two miles west of Mt. Hope). The showroom is open Monday-Friday, 8 a.m.-4:30 p.m. and Saturday, 9 a.m.-2 p.m. For additional information check out Mullet Cabinet's award-winning website www.mulletcabinets.com.