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s a business that has resided just outside of the Millersburg area for the past six years, Raber's Bike Shop is still not that well known to the outside area.
Part of that could be because the business is nestled back along the rolling hills of Holmes County, but it could also be because the local Amish owned specialty takes a careful note in maintaining its humble existence.
In the coming year 26-year-old owner, Raber, is working to promote the bike shop's customer base, giving locals and tourists alike a reason to drive the distance to his store.
"Why should they drive the distance to buy here?" Raber said. "That's what I want to focus on...giving them a reason."
Through Raber's extensive customer service, visitors are primarily given certain amenities when considering purchasing a bike. With a friendly and knowledgeable staff, individuals will receive a ten percent discount on accessories for one full year, a lifetime of free minor adjustments, a lifetime warranty on the bike frame, one free tune-up within four months of purchase, a free basic fit " by definition a "free basic fit" is done with special tools to adjust the seat and handlebars to a position that is healthy for a rider's knees and joints " 50 percent off on a professional fit " a two to three hour extensive fit.
The business also guarantees 100 percent satisfaction guarantee on everything it sells.
"We focus on the customer, their needs, not our own," Raber said. "Each customer going out the door with exactly what they need and want."
With customer service as its number one priority, Raber's Bike Shop strives to go the second and third mile to make sure each customer is satisfied.
Walking through the display room, it's noticeable that Raber carries a large stock of high-end bicycles; he believes that a bike isn't worth stocking if it's not made to last. Ranging from professional and competitive lines to family-friendly and children's bikes, the business aims to consistently keep its focus on the customer.
Raber's Bike Shop features a large selection of high-end road and mountain bikes, featuring high quality brands like Giant, Eddy Merckx, Specialized, S-Works Dealer and Pinarello.
"We keep a lot of different options in stock for people to test out and compare," Raber said. "That way they know exactly what they're getting."
Operating on three basic points: quality, service and inventory, Raber believes that is where people benefit, customers and owners alike. Raber makes it well known that he is not here to be the cheapest business.
"We have fair prices," Raber said. "But we do offer the price match option to meet our competition and to reach another customer base."
As they are nestled among the hills of Holmes County, Raber views his location as prime, taking benefit to being out in the middle of nowhere.
When the business started, Raber was a mere 20-years-old. He had the drive to start his own business, wanting a good job that he could enjoy, being mechanically-minded.
In 2009 the business was established, starting with 1,200-1,500 square feet and growing to 6,000 square feet today.
The credit to his thriving business is placed among God's blessings.
"God blesses or takes away," Raber said.
Raber also gives thanks to all of the loyal customers who believe in the quality products he tries to provide.
In 2012 Raber's Bike Shop was voted best in a contest titled "Beacon's Best" of the Akron Beacon Journal.
With a solid customer base and a community that buys in quality and service rather than a cheaper product, Raber believes in the validity of the business and the focus in the three points of customer service.
Raber's Bike Shop is located at 6515 Ohio 241 in Millersburg. Regular business hours are Monday, Wednesday and Friday, 8 a.m.-7 p.m.; Tuesday and Thursday, 8 a.m.-5 p.m.; Saturday, 8 a.m.-2 p.m.; closed Sunday. For more information call 330-674-3186. As an Amish business they do not have a phone in the store, individuals are asked to leave a voicemail if there is no response and a member of the staff will return the call as soon as possible.
I am looking for a road bike. I would ideally like a used bike as I am a new rider. I have tested a Giant and a specialized bike. The specialized is a 51 and the Giant is a 50. Do you have anything in stock that would work for me.