From the outside, it looks just like any other warehouse, with a fleet of trucks prepared to ship to anywhere within the country. What customers are often surprised to find out, is that PackShip is not just your average warehouse.
Walking into the main lobby of PackShip USA, customers are greeted by a friendly staff ready to do all they can to meet your shipping needs.
"We are positioned as a U.S. postal office and we have full service shipping services for FedEx and UPS," said Dan Auxter, director of business development. "We can do everything."
PackShip USA prides themselves in being able to ship everything, even the most unique of items. Auxter described witnessing one of the most unusual of shipments while visiting their PackShip facility located in Goshen, Ind. A man came in with an antique civil war rifle in very good condition and PackShip's staff was able to make arrangements to have it shipped carefully and efficiently explained Auxter.
Headquartered out of Orrville, PackShip was founded in 1998 by Mike and Diane Jarrett. Mike built his company on core values such as: character, entrepreneurial spirit, respect, compassion, courage, fairness, excellence and civic responsibility.
"His vision, his spirit, his motivation is what keeps the company moving forward," said Auxter. He feels proud to work for a company whose owners have a sincere interest in the well-being of its employees which only makes the company stronger.
Since its founding, PackShip has installed facilities in Goshen, Ind.; Leola, Penn. and High Pointe, NC. What you might recognize amongst the Indiana, Pennsylvania and Ohio locations is that they are positioned in the midst of the larger Amish settlements in the area.
Many tourists visiting Amish country find it convenient to ship their new found Amish treasures and homemade goods back home. Some even find it easier to avoid airplane luggage fees by shipping their items back home.
PackShip has formed a strong relationship with the local Amish furniture builders of Holmes and Wayne counties as well as those in Elkhart (Indiana) and Lancaster (Pennsylvania) counties. Part of Jarrett's vision was to provide a seamless process for the local Amish builders to have their high quality furniture carefully and professionally delivered to their customers.
In order to make sure furniture is delivered in the best possible quality, PackShip has developed a technology that provides superior packing protection. "We don't just find a container that the furniture will fit into, we build the container around the furniture," said Auxter.
The company developed an exclusive method where first, a protective covering is placed next to the furniture, then expanded foam is used to create a tough, protective shell, and then finally a custom-sized box on skids is created to enclose the items, explained Auxter.
PackShip has built good relationship with the Amish community and currently serves over 400 hardwood furniture builders in Ohio, Indiana and Pennsylvania transporting products to over 250 retailers throughout the United States and Canada. PackShip is the only full-service furniture transport provider with a web-based system that allows it to transport quality old-world craftsmanship to new technology.
Logistics is also a very essential aspect in the company; moving products from one location to another in an efficient manner. ShipUSA logistics provides freight brokerage services and allows customers to lower their transportation costs by leveraging rates with core carriers, explained Auxter.
Located just next door is PackShip's sister company, Jarrett Logistics Systems Inc. making it even easier for companies to save on shipping and freight costs.
Ebay users and online sellers make up another large portion of their customer base. Auxter explained how one women utilized PackShip's expert shipping services to ship her antique lamps to customers.
From antique rifles, to motorcycles and even goose eggs, Auxter explained that PackShip's expert staff can pack and ship anything you need. "We are trying to convince people that we are a convenient stop," said Auxter.
PackShip's retail store carries packing supplies such as, envelopes, tape, foam wrap, bubble wrap, packing peanuts and all sizes of boxes at affordable rates. Their evening and weekend hours makes it easier for people to get their shipping needs done after work.
Above all, Auxter enjoys the atmosphere PackShip provides its employees which is reflected in the quality of work and professionalism they can provide their customers. Auxter is proud of their high customer retention rate and their continued growth and development within the company.
PackShip USA is located at 1347 N. Main Street in Orrville. Hours of operation are Monday-Friday, 9 a.m.-5 p.m.; retail hours are Monday-Friday, 9 a.m.-6 p.m. and Saturday, 9 a.m.-noon. For more information call (800) 548-0852 or visit www.packshipusa.com.