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This year, Troyer Furniture is celebrating 30 years of the finest quality furniture and providing top-notch, customer service. In honor of this special occasion, Troyer Furniture held a special customer appreciation sale in June with discounts and goodies for their customers to enjoy. It's just one of many ways Troyer Furniture says 'Thanks' to their outstanding customer base.
Troyer Furniture was started in 1984 by Norman Troyer as a 1,500 sq. ft. facility. In 1992, Matt Beachy and his wife Liz, took over the store and have turned it into the more than 22,000 sq. ft. facility that it is today. "We decided to leave the name the same because of the base it had in the community," Beachy said in a previous interview with Amish Heartland.
In 2008, Beachy purchased a building just down the road to be used as a finishing shop and warehouse. "I thought having our own finish shop on-site would provide better control and quality for our pieces," Beachy said in a previous interview with Amish Heartland. And over the years, this has proven to be true and makes the process of creating custom work that much smoother.
Today's furniture market is constantly changing. This could be said for just about any product in today's society, as new color schemes and designs, and new technologies are developed almost every day. "It's alive and moving," Beachy said about the constantly evolving furniture business.
Just walking through the showroom from week-to-week, you will hardly find the same set-up on the showroom floor. "We get new products every week," said Beachy. "Our customers like to buy stuff off of the floor and they like that our showroom is being updated constantly."
Over the past two years, Troyer Furniture has worked to implement all American made products. Everything from locally made hardwoods to the upholstery and leather, Beachy is happy to say it was made in America.
Custom work is also a huge part of Troyer Furniture. "We do a lot of custom colors, sizes, etc," he said. "I think part of the reason people shop in our area is because of all the possibilities. They come here because they have a need and our customization allows us to fill that need."
Customers are the base of any business and Beachy loves to put his customers first. Within the last two years, Beachy and his team sat down and really focused hard on their purpose and how they could better serve their customers.
Their purpose: Love God. Love others. Their vision: To be the preferred shopping destination offering innovative products and an exceptional experience. The mission: Serve others as you would like to be served. Finally, the team came up with a list of 10 core values:
1. Deliver 'WOW' through quality and
2. Embrace and drive change.
3. Be friendly and fun.
4. Be creative and open-minded.
5. Pursue growth and learning.
6. Build open and honest relationships
7. Build a positive team and family spirit.
8. Do more with less so we can give.
9. Be passionate and caring.
10. Lead humbly.
"We did these all as a team. It took us three to four months to process these and we operate daily on these 10 values," said Beachy. Their purpose, mission and values hang on a plaque on the wall to remind them all why they are a part of the team and show customers how much they care about serving them.
Troyer Furniture is fortunate to have a very strong customer base of over 5,000 customers. "That's what you have with 30 years of business, a good customer base," said Beachy.
Beachy is very fortunate to have a 'great' supporting staff to help maintain and grow their customer base. "Coming together as a team, it allowed us to figure out who we are and why we get up in the morning." Beachy said, developing their purpose and values has raised the expectations of his employees and "really turned the page in realizing who we are and why we do what we do."
In Beachy's eyes, the best has yet to come. "I believe Troyer's best days are ahead of us. I don't believe we have accomplished all we can do," he said. As the store continues to press forward, Beachy hopes to one day, open another location of Troyer Furniture.
"I believe when the memories are bigger than your dreams, the end is near," said Beachy, who is always looking to the future.
Troyer Furniture is located at 985 W. Main St., Sugarcreek. Hours of operation are Monday-Thursday, 9 a.m.-5 p.m. and Friday-Saturday, 9 a.m.-6 p.m. For more information call 330-852-4752, visit them online at troyerfurniture.com or follow them on facebook, facebook.com/pages/Troyer-Furniture/210056202361133.