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Customer Service

By Kate Minnich • Amish Heartland Writer & Designer Published: October 1, 2015 12:00 AM

When looking for a new piece of furniture the quality of the pieces are forefront in the mind. Making sure that the furniture is going to last and finding a way to get it home can cause untold heartaches. Choosing the right furniture stores will decrease the stress of buying furniture exponentially. The Furniture Heartland companies, have a high quality standard for all of their furniture, backing their products with warranties and offering home delivery options. "We treat people how they want to be treated" stated Erin Beachy of Troyer Furniture.

Well informed employees can help guide your furniture buying experience. At the Furniture Heartland stores, employees offer advice on furniture selection based on the humidity of your location, help you pick out wood that is better suited for people with children or pets, can direct you toward the best fabric for your circumstances from their vast array of options and generally make recommendations keeping customer satisfaction as the primary goal. This includes going against their recommendations if that is what the customer truly wants.

Beyond the smiles and eagerness to aid the customers, the Furniture Heartland stores offer life-time warranties for their hardwood furniture. "Every piece is built so it can go to the next generation" says Ernie Hershberger, of Homestead Furniture, expressing a feeling that is felt by all the owners of the Furniture Heartland stores. They believe that if the hardwood is prepared and put together correctly, the structure should last the customers a life-time. All manufacturer defects will be addressed by the furniture heartland stores.

Fabric and cushions make homes feel relaxed and warm, the Furniture Heartland stores strive to maintain the quality of their upholstered items. Among these four stores, a one-year warranty for the fabric portion of a structure is relatively standard. General wear and tear will be assessed and repaired by the stores, a couple offering repairs within the week.

Home delivery is a feature available to all customers who visit any of the Furniture Heartland stores. Options vary from employee delivery service to outsourced freighting companies depending on the delivery location and company capacity. Green Acres Furniture send two employees with a truck to complete deliveries in the surrounding area while Walnut Creek Furniture has shipped their furniture as far as Australia. In most cases the customers of Furniture Heartland stores are able to pick a delivery day from a couple offered. The location of the delivery could limit the available delivery days. The customer can also opt to pick up their piece with their own truck.

All home deliveries from the four furniture stores include set up of the piece; leaving it ready to use in your space. In some cases the furniture may come in a couple pieces to reduce the size or weight of components and assure that it will fit through the door.

Customer service comes complete from the Furniture Heartland stores. Whether you are looking for a hardwood or an upholstered piece of furniture the four companies can offer warranties, informed employees, and home delivery. Once the experience is over the warranties guarantee your satisfaction for years to come. Leon Swartzentruber, of Green Acres Furniture, put the warranty guarantee best when he said "we try to take care of the problem before there is a problem".

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